Privacy Policy

Brent Removals Privacy Policy

This Privacy Policy explains how Brent Removals collects, uses, stores and shares personal data relating to its customers and potential customers. It applies to all Brent Removals customers and service users in the Brent area and surrounding locations where services are provided. Brent Removals is committed to protecting your privacy and handling your personal data in a lawful, fair and transparent manner in accordance with the UK General Data Protection Regulation and applicable data protection laws.

Data Controller

For the purposes of data protection law, Brent Removals is the data controller in relation to the personal data that it collects and processes about you. This means Brent Removals decides how and why your personal data is processed when you use its services, visit its website or otherwise interact with the business.

Personal Data We Collect

Brent Removals collects and processes different types of personal data depending on how you interact with the business and the services you request. The categories of data that may be collected include:

Identification and contact details, such as your name, postal address, collection and delivery addresses, and contact details such as numbers and any other contact information you choose to provide.

Service and booking information, such as details of the property or premises involved in your move, access details, dates and times, inventory of items to be moved, and any special instructions you provide.

Billing and payment information, including information necessary to process payments and maintain accounting records. Card details or other payment information are handled in accordance with security and retention requirements and may be processed by third party payment providers acting as processors.

Communication records, including emails, written correspondence, quotations, booking confirmations, feedback and complaints, and any other information you provide when you contact Brent Removals.

Website and usage data, including basic technical data collected when you visit the Brent Removals website, such as IP address, browser type and device information, and information about how you navigate the site. This may be collected through cookies or similar technologies to support website functionality and analytics.

How We Collect Your Data

Brent Removals mainly collects personal data directly from you. This happens when you request a quotation, make a booking, contact the business by phone or online, complete forms on the website, or otherwise communicate with Brent Removals in relation to services.

Data may also be collected indirectly from third parties, for example if a landlord, letting agent, employer, or another person arranges a move on your behalf and provides relevant contact and service details. In these cases, Brent Removals will process the data only for the purposes described in this Privacy Policy.

Lawful Basis for Processing

Brent Removals relies on several lawful bases under the UK GDPR in order to process your personal data. The main lawful bases are:

Contract: Processing is necessary to enter into and perform a contract with you, or to take steps at your request before entering into a contract. This includes providing quotations, making and managing bookings, carrying out removals, and handling payments.

Legal obligation: Processing is required to comply with legal and regulatory obligations, including record-keeping, tax and accounting requirements, and responding to lawful requests from authorities.

Legitimate interests: Processing is carried out for the legitimate interests of Brent Removals or a third party, provided that these interests are not overridden by your rights and interests. This includes managing and improving services, protecting the security of staff and property, preventing fraud, responding to enquiries and complaints, and maintaining business records.

Consent: In some limited cases, Brent Removals may rely on your consent to process personal data, for example for optional marketing communications by electronic means. Where consent is the basis, you have the right to withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Personal Data

Brent Removals uses your personal data for the following purposes:

To provide removal and related services, including assessing your requirements, preparing and sending quotations, confirming bookings, planning and performing moves, and providing after-service support.

To manage customer relationships, including dealing with enquiries, sending service-related information, obtaining feedback, and handling complaints or disputes.

To process payments and maintain business and accounting records in accordance with legal obligations and good business practice.

To improve and develop services, including monitoring website usage, assessing customer needs, and refining processes and service offerings.

To protect the business, staff, and customers, including preventing and detecting fraud, abuse or other unlawful activity, and ensuring the security and safety of operations.

To send marketing communications about services, promotions or updates, where this is permitted by law and, where required, based on your consent. You may opt out of marketing at any time.

Data Retention

Brent Removals will keep your personal data only for as long as is reasonably necessary for the purposes for which it was collected, and to meet legal, regulatory, tax, accounting or reporting requirements. In determining suitable retention periods, Brent Removals considers the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes of processing, and whether those purposes can be achieved by other means.

In general, records relating to quotations, bookings and completed moves are kept for a number of years after the end of the service relationship, to comply with taxation and accounting rules and to be able to respond to questions or claims. Marketing data may be retained until you opt out of receiving such communications or your data is no longer required. After the relevant retention period has expired, personal data will be securely deleted, anonymised or otherwise removed from active systems.

Data Sharing and Processors

Brent Removals does not sell your personal data. However, your information may be shared with trusted third parties in the following circumstances:

Service providers acting as data processors, who provide services such as IT hosting and support, payment processing, secure data storage, customer management systems, and communications tools. These providers are only allowed to process your personal data on documented instructions from Brent Removals and are bound by contractual obligations to protect your data and keep it confidential.

Professional advisers and insurers, including accountants, auditors, legal advisers and insurance providers, where this is necessary for managing the business, obtaining professional advice or handling claims.

Authorities and regulators, where required by law or to protect the rights, property and safety of Brent Removals, its staff, customers or others. This may include sharing data in connection with legal proceedings or law enforcement requests.

If there is a business reorganisation, sale or transfer of part or all of the business, your personal data may be transferred to a new owner or operator as part of that transaction, in accordance with data protection laws and subject to appropriate safeguards.

International Transfers

Brent Removals aims to keep personal data within the United Kingdom and, where relevant, the European Economic Area. If it becomes necessary to transfer personal data to countries outside these areas that do not offer the same level of data protection, Brent Removals will ensure that appropriate safeguards are in place. These may include using standard contractual clauses or other mechanisms approved by data protection authorities to protect your rights.

How We Protect Your Data

Brent Removals takes appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. These measures include restricting access to personal data to staff and processors who need it for their role, using secure systems and storage, and maintaining suitable policies and procedures. While no system can be completely secure, Brent Removals aims to ensure a level of security appropriate to the risks associated with the processing of your personal data.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data processed by Brent Removals. These rights apply to all Brent Removals customers and service users in the Brent area, subject to certain conditions and legal limitations. Your rights include:

Right of access: You have the right to request confirmation of whether Brent Removals processes your personal data and to request a copy of that data, along with information about how it is used.

Right to rectification: You have the right to request that inaccurate or incomplete personal data about you is corrected or completed.

Right to erasure: You may request the deletion of your personal data in certain circumstances, for example where it is no longer needed for the purposes for which it was collected, or you withdraw consent and there is no other lawful basis for processing.

Right to restriction of processing: You may request that Brent Removals restricts the processing of your personal data in certain situations, such as while the accuracy of the data is being checked or where you have objected to processing.

Right to data portability: Where processing is based on consent or contract and is carried out by automated means, you may request a copy of the personal data you provided in a structured, commonly used and machine-readable format, and may ask for it to be transmitted to another controller where technically feasible.

Right to object: You have the right to object, on grounds relating to your particular situation, to processing based on legitimate interests. You also have an absolute right to object at any time to your personal data being used for direct marketing.

Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe your data protection rights have been infringed. Brent Removals encourages you to contact the business first so that it can address your concerns directly where possible.

Children's Data

Brent Removals services are not directed at children, and personal data about children is not knowingly collected except where strictly necessary for the provision of services and provided by an adult customer. If Brent Removals becomes aware that it holds personal data about a child that was collected without appropriate authorisation, it will take steps to delete it.

Changes to This Privacy Policy

Brent Removals may update this Privacy Policy from time to time to reflect changes in legal requirements, guidance, or the way the business operates. Any updated version will be made available through usual communication channels. You should review this Privacy Policy periodically to stay informed about how your personal data is handled.